Frequently Asked Questions

Answers to our most asked questions. Contact us if you don't find your answer and we'll be happy to help.

When is Union Station open?

We're open 4:00am to 12:30 am, daily.

Is there somewhere I can store my luggage at Union Station?

Neither Union Station nor its transportation carriers offer baggage storage. If you are arriving with luggage, please plan accordingly.

Is there parking available?

YES! Click here for directions to the Union Station parking garage.

Where can I park if I am only dropping off or picking up a traveler?

Metered parking is available on Lyman Street, near the closest entrance to the rail platforms. Passengers can also be discharged and received at the main entrance, located at 55 Frank B. Murray Street, however parking is prohibited on this city street and vehicles without a driver behind the wheel may be subject to ticketing by the Springfield Parking Authority.

I lost an item – how do I contact Lost & Found?

For items lost inside the Union Station terminal, please stop by the Security Office, located on the main concourse or call (413) 776-1612 for assistance.
For items lost on an Amtrak train, please visit https://www.amtrak.com/reporting-lost-items to submit a report. We apologize for the inconvenience, but items left behind on a train do not typically make it into the terminal and Union Station Security staff cannot access the tracks or trains.
For items misplaced on a CT Rail train, please visit https://www.hartfordline.com/customer-service/ or call the Hartford Line at 1(877) 287-4337. We apologize for the inconvenience, but items left behind on a train do not typically make it into the terminal and Union Station Security staff cannot access the tracks or trains.
For items lost on a Greyhound motorcoach, please register your lost property here.
For items lost on a Peter Pan bus, call 1(800) 343-9999 x 1353 or visit https://peterpanbus.com/request/ to submit a request for assistance.
For items left behind on a Pioneer Valley Transit Authority bus, please visit https://www.pvta.com/lostFound.php or call the PVTA Customer Service counter at Union Station (413) 788-8630.

Neither Union Station nor the carriers operating out of Union Station are responsible for items left behind on their transport, on benches or charging stations, but will do their best to help locate them.

Are bicycles allowed in the building?

Only ticketed rail passengers may bring bicycles into the terminal, in order to access the train platforms. For all other passengers and patrons, bike racks are located near the main entrance on Frank B. Murray Street and a Sheltered Bike Rack is located on the busway, near Liberty Street. Please utilize the outdoor bike racks prior to entering the building.

Are animals allowed inside Union Station?

Animals are prohibited from inside Union Station, except under the following conditions:

The animal is under 20 pounds AND is in a fully enclosed and secure carrier specifically designed for animal transport. Purses, backpacks and other similar items are not considered suitable animal carriers.
The animal is a certified Police or Security animal and is accompanied by a Police or Security officer.
The animal is a service animal, as defined by the Americans with Disabilities Act, and is accompanied by a patron of the Station.

How do I find out about travel changes or issues?

Contact your transportation carrier directly for the most up-to-date information and assistance. Station Management is not affiliated with any of the travel providers at Union Station and therefore not responsible for ticketing, availability, scheduling or disruption of service.

Can I have my wedding or senior class photos taken at Union Station?

Union Station provides a unique backdrop for a memorable photoshoot. Please contact the Management Office at (413) 766-1607 or contact us here for rules and important details.

How Can I get a job at Union Station?

If you are inquiring about positions at an Appleton Corporation-managed property, please check here for current openings.

If you would like to know about janitorial jobs at KleenRite Services, send your resume to: contactus@kleenriteservices.biz

If you are interested in a position with M. J. Norton Security, contact them here.

If you are inquiring about positions with one of the Union Station carriers, you can reach them here:
https://www.pvta.com/careers.php
https://peterpanbus.com/company/employment/
https://jobs.amtrak.com/viewalljobs/
https://careers.greyhound.com/jobs/

Union Station’s concourse retailer/restaurants are all independently owned/franchised, so please inquire within about employment opportunities.