About Union Station

Union Station is a revitalized intermodal transportation center and a vibrant symbol of downtown Springfield’s renaissance. With local and long-distance buses, a 377-space parking garage, dining, retail and office space, Union Station has been called the "compass rose" of mass transit in New England.

Union Station Entrance
Original Stone clock face


See the rich historic timeline of our beloved station and the fond memories of people who benefitted from it.

View Timeline

Station Lobby


See the rich historic timeline of our beloved station and the fond memories of people who benefitted from it.

View Memories


The Springfield Redevelopment Authority is a corporate and political body established by the City of Springfield on June 24, 1960. For more than six decades, the Springfield Redevelopment Authority has been a key component in keeping the City of Springfield a vital place, serving the city by using its resources to aid Economic Development for its residents. The SRA is currently led by a five-member board, comprised of four Mayoral appointments and a Governor appointment. Since its creation, the Springfield Redevelopment Authority has been involved in more than 35 Urban Renewal Plans throughout the City.


The Springfield Redevelopment Authority has retained Appleton Corporation, an O’Connell Company Division, to manage the facility.

For 50 years, Appleton has provided comprehensive commercial and residential property management, facilities support management, accounting and financial services to property owners, governmental agencies and nonprofit organizations of all sizes.  

The management team at Union Station is committed to assisting the Springfield Redevelopment Authority in achieving their goal of providing a clean, comfortable environment for the millions of visitors that travel through the station annually.

The Management Office can be reached by phone at (413) 471-3397 or by contacting them here.

Please note: The Management Office is not affiliated with any of the travel providers at Union Station and therefore not responsible for ticketing, availability, scheduling or disruption of service. Please click here to contact the travel provider directly for assistance.


Union Station Security: (413) 776-1612

Security at Springfield Union Station is a top priority. MJ Norton provides around the clock security 365 days a year. MJ Norton Security is a fully licensed, insured and bonded security firm located in Springfield with almost ten years in the security business. The Springfield Police Department and the Amtrak Police Department both maintain a presence in the facility. With continual rounds and over 250 security cameras, visitors and tenants can be assured of a safe and secure environment.

If you notice anything suspicious or unusual, the Security Desk at Union Station can be reached by phone at (413) 776-1612


Do you have questions about Springfield Union Station? Whether you’re looking for parking information or wondering if you can bring your bike inside, our FAQ has answers for you. Take a look and plan your trip to Springfield Union Station today!

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Springfield Union Station